Previous incidents
Major outage across our systems and products (Amazon AWS Outage)
Resolved Nov 04 at 08:33pm ACDT
On October 17, 2025, PixelVerseIT experienced a service outage caused by a large-scale AWS regional failure affecting core infrastructure in the us-east-1 region. This incident impacted compute, storage, and networking resources used by many platforms globally.
What Happened
The AWS outage disrupted critical dependencies that our systems rely on.
- Application load balancing was interrupted, leading to intermittent timeouts and failed API calls across most of our servic...
2 previous updates
Issue affecting PixelVerse Links
Resolved Oct 14 at 07:41pm ACDT
We have fixed the issue.
2 previous updates
Backend Security Incident
Resolved Sep 26 at 09:35pm ACST
We have confirmed that this security issue has been resolved. However please contact our team if you experience any issues or degraded service.
6 previous updates
Elevated Error Levels in OTP and Authentication Email Delivery
Resolved Sep 01 at 05:17pm ACST
We are currently investigating an issue causing elevated error rates with OTP (one-time password) and authentication emails.
Users are still able to log in using their credentials (email + password). However, flows that require authentication emails, such as OTP-based login, password resets, and other verification steps - may not work as expected. Normal application emails (for example, notifications or form submissions) are unaffected and continue to function correctly.
We are continuing t...