Incidents reported on status page for PixelVerse https://status.pixelverse.tech/ https://d1lppblt9t2x15.cloudfront.net/logos/bedde414e362c76031d2f141a6ffd318.png https://status.pixelverse.tech/ en https://status.pixelverse.tech/incident/743191 Tue, 14 Oct 2025 09:11:00 -0000 https://status.pixelverse.tech/incident/743191#3034e9d9661b3cb548c8762a5bfedca382f0d06acaaf6b56bf7df8f33281c225 We have fixed the issue. https://status.pixelverse.tech/incident/743191 Tue, 14 Oct 2025 07:14:00 -0000 https://status.pixelverse.tech/incident/743191#0f68172f635fc9220b03634545487b88197d450bd1a22c42f7be030b6e2628c6 We have identified the issue and pushing out a fix. https://status.pixelverse.tech/incident/743191 Tue, 14 Oct 2025 07:11:00 -0000 https://status.pixelverse.tech/incident/743191#1d9baf186d374bf983b197551831730046c0d57183f3c79b86a13047053935ff We are currently investigating an issue where some users are experiencing 404 errors on valid short-code page links. https://status.pixelverse.tech/ Sun, 12 Oct 2025 13:24:59 +0000 https://status.pixelverse.tech/#8c5478d3f8c4021c55e04107cbeae30833937052cb91c1e0258c0338aaa26d19 PixelVerseAI Chats recovered https://status.pixelverse.tech/ Sun, 12 Oct 2025 13:22:08 +0000 https://status.pixelverse.tech/#8c5478d3f8c4021c55e04107cbeae30833937052cb91c1e0258c0338aaa26d19 PixelVerseAI Chats went down https://status.pixelverse.tech/incident/741615 Sat, 11 Oct 2025 13:30:35 -0000 https://status.pixelverse.tech/incident/741615#f2b868a809444fb70f544874c0c1d9ec7c6b3e244ac2e2f0a1f37e69851203e1 Maintenance completed https://status.pixelverse.tech/incident/741615 Sat, 11 Oct 2025 06:18:35 -0000 https://status.pixelverse.tech/incident/741615#41a7330742ce09b68edf96147a6c5d812c7b4c8023dd2432c3624df9391cdf83 We are planning to migrate our internal short-link management platform. You may experience downtime accessing any of our link.pixelverse.tech/xxxx short links. https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 12:05:00 -0000 https://status.pixelverse.tech/incident/732453#cbf51a21a213a64eeb7155567124eed1d63184bfe76592c371bdc8c97b910ce9 We have confirmed that this security issue has been resolved. However please contact our team if you experience any issues or degraded service. https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 11:35:00 -0000 https://status.pixelverse.tech/incident/732453#e50b81e384dd1a5042f5303a52095d11985b371937a0346c5f09b684e9cd80a1 We have successfully deployed a fix and we are currently monitoring for any issues. https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 11:20:00 -0000 https://status.pixelverse.tech/incident/732453#5dba7286af61ae05d0d616b646713c8daf284741ab338afa2832da468b09840f We are currently planning a migration to the security patch. Please note that HelloAI service may become unavailable for the next 30-60 minutes. https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 11:18:00 -0000 https://status.pixelverse.tech/incident/732453#9633e19b5e078b39289e68e5e9edb99ff57551048f37dc81aa474044ab969691 We are testing a security fix https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 10:42:00 -0000 https://status.pixelverse.tech/incident/732453#b850c1cdbcba2fda48af38d8dbc7bc13cd7c20dceca8f32868efac88891c09ed We have identified the root cause of the issue and are working on a fix. https://status.pixelverse.tech/incident/732453 Fri, 26 Sep 2025 02:05:00 -0000 https://status.pixelverse.tech/incident/732453#5677384ef3429d2a94784cb19fc1716938ed3c7f344fc407cfbcb7db89267b77 We are further investigating into this security issue https://status.pixelverse.tech/incident/732453 Thu, 25 Sep 2025 21:57:00 -0000 https://status.pixelverse.tech/incident/732453#ca642d3e0b48c2046e263af4e58215dc7c79ab20b667161c1fae156943cfec97 We are currently investigating a security issue on the HelloAI Platform. We want to assure you that this issue does not affect any user data or personal information. The matter is specifically related to the API calling processes with OpenAI and Gemini. Our team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide further updates as our investigation progresses. You may experience downtime or errors during this time. https://status.pixelverse.tech/ Thu, 25 Sep 2025 03:23:41 +0000 https://status.pixelverse.tech/#ff8e9f6a344004a1f6240ba3eb646d22363337bd53b42e42cfb7dd88fc4a9206 PixelVerseAI Home recovered https://status.pixelverse.tech/ Thu, 25 Sep 2025 03:20:41 +0000 https://status.pixelverse.tech/#ff8e9f6a344004a1f6240ba3eb646d22363337bd53b42e42cfb7dd88fc4a9206 PixelVerseAI Home went down https://status.pixelverse.tech/incident/716278 Mon, 01 Sep 2025 07:47:00 -0000 https://status.pixelverse.tech/incident/716278#a2a412d8c7ef2f89aab3af8455c3d12cb5fe39b945c872ef01ac698ab82a7ef5 We are currently investigating an issue causing elevated error rates with OTP (one-time password) and authentication emails. Users are still able to log in using their credentials (email + password). However, flows that require authentication emails, such as OTP-based login, password resets, and other verification steps - may not work as expected. Normal application emails (for example, notifications or form submissions) are unaffected and continue to function correctly. We are continuing to investigate and monitor the situation. We will provide updates here as soon as more information becomes available. https://status.pixelverse.tech/ Thu, 28 Aug 2025 10:28:44 +0000 https://status.pixelverse.tech/#0baf463a7d3a08ccf65d09d29e1263d74d0b9c36d00f06223bcb3a80cf465d79 Hack Club Journal Site API recovered https://status.pixelverse.tech/ Thu, 28 Aug 2025 09:37:49 +0000 https://status.pixelverse.tech/#0baf463a7d3a08ccf65d09d29e1263d74d0b9c36d00f06223bcb3a80cf465d79 Hack Club Journal Site API went down https://status.pixelverse.tech/ Thu, 24 Jul 2025 06:19:48 +0000 https://status.pixelverse.tech/#4f1436d772832bf6d5e659b7352b2066d539854aa722aaae3f36424dc00bb19e PixelVerseAI Labs recovered https://status.pixelverse.tech/ Thu, 24 Jul 2025 06:16:49 +0000 https://status.pixelverse.tech/#4f1436d772832bf6d5e659b7352b2066d539854aa722aaae3f36424dc00bb19e PixelVerseAI Labs went down https://status.pixelverse.tech/ Wed, 23 Jul 2025 06:47:37 +0000 https://status.pixelverse.tech/#dbe88db428322010a5e8307290892a1524501b96f71652b671350f41615300f4 PixelVerseAI Labs recovered https://status.pixelverse.tech/ Wed, 23 Jul 2025 06:41:38 +0000 https://status.pixelverse.tech/#dbe88db428322010a5e8307290892a1524501b96f71652b671350f41615300f4 PixelVerseAI Labs went down https://status.pixelverse.tech/incident/582745 Thu, 29 May 2025 02:10:00 -0000 https://status.pixelverse.tech/incident/582745#959f76809df5ff5fe66cc85b2ca8ca58c0c5c32e69b06f57e18e4f2ec0c10262 We have successfully migrated all PixelVerseIT hompage services. https://status.pixelverse.tech/incident/582745 Wed, 28 May 2025 11:29:00 -0000 https://status.pixelverse.tech/incident/582745#40dc7b97de1a80284dd5651ac713301b0f1c057bb7de14bcaae4325c7d32ea09 The hosting provider transfer for the PixelVerseIT homepage has been completed. We're currently waiting for DNS propagation and are actively monitoring the situation. Some users may still experience temporary access issues during this period. https://status.pixelverse.tech/incident/582745 Wed, 28 May 2025 11:25:00 -0000 https://status.pixelverse.tech/incident/582745#cfbf28670c1eaea6caeae071d9788220c46a53ac28ea8c71a561976c33949c64 We are in the process of switching hosting providers for the PixelVerseIT homepage. During this transition, you may experience temporary errors or interruptions. We appreciate your patience. https://status.pixelverse.tech/incident/476821 Thu, 12 Dec 2024 21:07:00 -0000 https://status.pixelverse.tech/incident/476821#fe7824abdfc4ac5f516d7ec7d9a07f3bc2dbb62319ab49668c63f81ecfb9af24 We have identified the issue and have pushed out a fix. https://status.pixelverse.tech/incident/476821 Thu, 12 Dec 2024 20:56:00 -0000 https://status.pixelverse.tech/incident/476821#8da799cbd40d478f7245ea03769385534fcaa2f2173c58c3a244c9c09bc27205 We are currently getting reports of Google Gemini not accessible and returning errors on PixelVerseAI Chats. We are working with Google to fix and identify this issue. https://status.pixelverse.tech/incident/464662 Thu, 21 Nov 2024 00:39:00 -0000 https://status.pixelverse.tech/incident/464662#335e84d07cb11177140acf976444abbc2efe9cd904fe76eb78f7c0d408392bc6 We have fixed the issue. All services back to normal. https://status.pixelverse.tech/incident/464662 Thu, 21 Nov 2024 00:39:00 -0000 https://status.pixelverse.tech/incident/464662#335e84d07cb11177140acf976444abbc2efe9cd904fe76eb78f7c0d408392bc6 We have fixed the issue. All services back to normal. https://status.pixelverse.tech/incident/464662 Wed, 20 Nov 2024 10:39:00 -0000 https://status.pixelverse.tech/incident/464662#577a23eb20a2a7206a359c5418458473c84f78129b6289867c3ae220fcbb362c We are in contact with Google Cloud to troubleshoot this issue. We have now upgraded the status for PixelVerseAI Labs to degraded as it is not critically affecting the service. https://status.pixelverse.tech/incident/464662 Wed, 20 Nov 2024 10:39:00 -0000 https://status.pixelverse.tech/incident/464662#577a23eb20a2a7206a359c5418458473c84f78129b6289867c3ae220fcbb362c We are in contact with Google Cloud to troubleshoot this issue. We have now upgraded the status for PixelVerseAI Labs to degraded as it is not critically affecting the service. https://status.pixelverse.tech/incident/464662 Wed, 20 Nov 2024 10:19:00 -0000 https://status.pixelverse.tech/incident/464662#ec475cca2765b89bf7fb325cc5213fd6a3ff1822f1272df0e48932a1ab94d68a Our users have reported that the Google Gemini 1.5 Flash model is currently inaccessible and returning errors. Our team is actively investigating the issue and collaborating with Google to find a resolution. Thank you for your patience. https://status.pixelverse.tech/incident/464662 Wed, 20 Nov 2024 10:19:00 -0000 https://status.pixelverse.tech/incident/464662#ec475cca2765b89bf7fb325cc5213fd6a3ff1822f1272df0e48932a1ab94d68a Our users have reported that the Google Gemini 1.5 Flash model is currently inaccessible and returning errors. Our team is actively investigating the issue and collaborating with Google to find a resolution. Thank you for your patience. https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 04:57:00 -0000 https://status.pixelverse.tech/incident/456661#9efa6bb339a7d94003036ef19b5403b96f7bed8a98a9ff0c21418516f609d034 Gemini Services for all PixelVerseAI services should be restored. Please contact our team if you are having trouble. Thank you. https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 04:57:00 -0000 https://status.pixelverse.tech/incident/456661#9efa6bb339a7d94003036ef19b5403b96f7bed8a98a9ff0c21418516f609d034 Gemini Services for all PixelVerseAI services should be restored. Please contact our team if you are having trouble. Thank you. https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 01:07:00 -0000 https://status.pixelverse.tech/incident/456661#daa51dd13aef5e7bf31cbd160e2b678523429bb3dd402d36bca3c6bdc91fe896 We have identified the root cause of the issue. It will be resolved within 10-15 minutes. Thanks for your patience! https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 01:07:00 -0000 https://status.pixelverse.tech/incident/456661#daa51dd13aef5e7bf31cbd160e2b678523429bb3dd402d36bca3c6bdc91fe896 We have identified the root cause of the issue. It will be resolved within 10-15 minutes. Thanks for your patience! https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 00:58:00 -0000 https://status.pixelverse.tech/incident/456661#e53d759fcb2c6a7818abe5fcf405b748805947d6bd6ff5c2e66f07eb6a496570 Google Gemini APIs services across all of our platforms including AI Labs and PixelVerseAI Chats are currently inaccessible. We are currently investigating. https://status.pixelverse.tech/incident/456661 Wed, 06 Nov 2024 00:58:00 -0000 https://status.pixelverse.tech/incident/456661#e53d759fcb2c6a7818abe5fcf405b748805947d6bd6ff5c2e66f07eb6a496570 Google Gemini APIs services across all of our platforms including AI Labs and PixelVerseAI Chats are currently inaccessible. We are currently investigating. https://status.pixelverse.tech/incident/440965 Wed, 09 Oct 2024 01:30:00 -0000 https://status.pixelverse.tech/incident/440965#4667b2c0d0db6493e5170a5e4ac97336e84443b40951f60611fd6dc431f43ec7 We have deployed an update to PixelVerseAI Labs and PixelVerseAI Chats to fix this issue. Users should now be able to access services powered by Gemini API. https://status.pixelverse.tech/incident/440965 Wed, 09 Oct 2024 01:30:00 -0000 https://status.pixelverse.tech/incident/440965#4667b2c0d0db6493e5170a5e4ac97336e84443b40951f60611fd6dc431f43ec7 We have deployed an update to PixelVerseAI Labs and PixelVerseAI Chats to fix this issue. Users should now be able to access services powered by Gemini API. https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 05:10:00 -0000 https://status.pixelverse.tech/incident/440965#152401c17ebff566fefb8bd873d002c97347e20c0669db633d12c286645544a0 We have identified the root cause of the issue and is currently working with Google to fix this as soon as possible. https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 05:10:00 -0000 https://status.pixelverse.tech/incident/440965#152401c17ebff566fefb8bd873d002c97347e20c0669db633d12c286645544a0 We have identified the root cause of the issue and is currently working with Google to fix this as soon as possible. https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 05:00:00 -0000 https://status.pixelverse.tech/incident/440965#ea3c479b85d1d26800764eaa84e0a8c2d20e4971f572af1ead98e1aa87714e76 We have taken necessary security measures and our team are still investigating the root cause https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 05:00:00 -0000 https://status.pixelverse.tech/incident/440965#ea3c479b85d1d26800764eaa84e0a8c2d20e4971f572af1ead98e1aa87714e76 We have taken necessary security measures and our team are still investigating the root cause https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 03:32:00 -0000 https://status.pixelverse.tech/incident/440965#1bf7d94af9b69bffae4c2c7eab2fb6bd177a3e306659d350db55b4212b5f6194 We have identified further PixelVerse platforms that have been affected. Google Gemini is currently unavailable to all PixelVerse Chats users. https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 03:32:00 -0000 https://status.pixelverse.tech/incident/440965#1bf7d94af9b69bffae4c2c7eab2fb6bd177a3e306659d350db55b4212b5f6194 We have identified further PixelVerse platforms that have been affected. Google Gemini is currently unavailable to all PixelVerse Chats users. https://status.pixelverse.tech/incident/440965 Tue, 08 Oct 2024 03:26:00 -0000 https://status.pixelverse.tech/incident/440965#d99f56ee978286b2a0360483f35960d429cb9e9b02e0cd58dba3ee5c448a7d3c Tools on PixelVerseAI Labs that require the Google Gemini API to run are currently returning errors. Our team are currently investigating into this issue. Affected tools include AI summarizer, Photo Chat, PixelChat 2, Code Writer, Labs Chat and more. https://status.pixelverse.tech/incident/437023 Mon, 30 Sep 2024 11:01:00 -0000 https://status.pixelverse.tech/incident/437023#10c3eef953b62b781afa466f5d11f0b03da0481ebe0fcc01f749bdf7f3557cf6 We have reconfigured our DNS records, but it can take some time for them to propagate globally. Please contact our team if you are having troubles accessing PixelVerseAI Chats. https://status.pixelverse.tech/incident/437023 Mon, 30 Sep 2024 10:56:00 -0000 https://status.pixelverse.tech/incident/437023#b66668b5f14ea6f2f7adce07d031996383e919778c4e80759df8e2f18c0e4568 We have identified the root cause of this issue and working on a fix. https://status.pixelverse.tech/incident/437023 Mon, 30 Sep 2024 10:52:00 -0000 https://status.pixelverse.tech/incident/437023#18b7bf8a78930a2ab5d4faac83a04cad9748add28283c2f2ac45afb6ba794da8 PixelVerseAI Chats is currently inaccessible to some users. We are currently troubleshooting to solve this issue. https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:41:00 -0000 https://status.pixelverse.tech/incident/425043#0825af4deaf37b7d1c9344a2d3d15e28b82e9fb373c1a24d931e347a0fbc8a6b Incident resolved https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:41:00 -0000 https://status.pixelverse.tech/incident/425043#0825af4deaf37b7d1c9344a2d3d15e28b82e9fb373c1a24d931e347a0fbc8a6b Incident resolved https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:29:00 -0000 https://status.pixelverse.tech/incident/425043#267145f325cf7652f96dd28a33e2c73fb032ce071247a1a5eeb2006b22c980b9 It will be resolved within 10-15 minutes. Thanks for your patience! https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:29:00 -0000 https://status.pixelverse.tech/incident/425043#267145f325cf7652f96dd28a33e2c73fb032ce071247a1a5eeb2006b22c980b9 It will be resolved within 10-15 minutes. Thanks for your patience! https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:13:00 -0000 https://status.pixelverse.tech/incident/425043#7c43073356293ade3e1d6335f2034a3f948183857eff4e0b5e3c0792849a0696 The PixelVerse API will be going under some important updates & deployments which may affect availability. https://status.pixelverse.tech/incident/425043 Fri, 06 Sep 2024 06:13:00 -0000 https://status.pixelverse.tech/incident/425043#7c43073356293ade3e1d6335f2034a3f948183857eff4e0b5e3c0792849a0696 The PixelVerse API will be going under some important updates & deployments which may affect availability.